Overview TicketGo – The Support Ticket System is an adequately designed ticket-managing PHP system that facilitates a great user experience for your Clients / Customers / End-User. Accessible by multiple Agents and Admins, this tool helps in managing tickets generated by Clients / Customers / End-User. By adequately managed support you can close the generated tickets. Demo Url : Demo Link Login as Admin : admin@example.com / 1234 Login as Agent : agent@example.com / 1234 What to expect from Support Ticket System An effective dashboard with a graphical representation of categories and tickets Get insight on several agents as well as open and closed tickets. Facilitates multiple admin usage Generates ease for clients in creating tickets You can add multiple agents to resolve queries End-user can chat with the agent Search tickets by a unique number Make custom your new ticket form Change the ticket status to in progress, on hold, or closed Maintaining personal notes for each ticket Create various categories for easy customer resolution Knowledge Base Module Multiple language access Integration of Cloud Data Storage like Local, AWS, and Wasabi Wizard installation An expressive, elegant syntax using Laravel A user-friendly RTL experience for customers using Arabic, Hebrew, and Urdu-like languages Built with Laravel 9 Salient Features of Support Ticket System Ease in Ticket Generation This tool facilitates clients to create tickets and attach files. They can select their query from a well-curated list of FAQs. On the successful generation of the ticket, the unique ticket id is created and the link is sent via mail to the client. An Effective Dashboard Get easy access to open and closed ticket statistics. A visual presentation of categories and a monthly generated ticket chart are presented. Search Tickets Customers can search for the tickets with their unique ticket id. Manage Tickets Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or changing the status with a simple click. Maintain a Personal Note for each ticket You can make notes for each ticket according to the need. This makes following up on queries easier. Managing Categories Create categories of the color you want for the easy management of generated tickets. Clients can select from a list of categories for their concerned problems. This makes resolving tickets much easier and simpler. Chat with Agent End-user can chat with the agent and the agent will give a response to the user’s query. For push notifications, we have added a pusher configuration. Add Agent Add new agents for giving support to your customer, Agent can see all tickets and give a response to them. FAQs Curate a detailed list of Frequently Asked Questions. This is very important for user convenience. Knowledge Base Module The Frequently Asked Questions are always convenient no matter what. What about the feature which adds more benefit to that? Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title. Manage Site Settings Update your site settings by adding a site logo and choosing a default front-end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post, and mail host. Email Notification An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved. Custom Ticket form Stopping on any of the points? No worries. The custom ticket form has made the process of questioning easy and reliable. One can fill up the fields, and upload the files/ images/ documents. Once you submit the ticket, a unique link has been generated for you for further communication which makes the whole process smooth. Integration of Cloud Data Storage like Local, AWS, and Wasabi Integration of Cloud Data Storage like Local, AWS, and Wasabi Protection of your is indeed mandatory. This feature of Cloud Data Storage helps the user with the same. It facilitates both the internal and external data storage space for backup and archiving, disaster recovery, cloud data processing, and storage tiering based on a range of requirements of costs, availability, performance, recovery, and migration. AWS and Wasabi are third-party authenticated Cloud Data Storage providers that safeguard the data from hacking and are cost-efficient. Webhook Seamlessly connect and enhance modules with a simple setup, streamlining data exchange and boosting platform capabilities. AI Integration AI Integration is an advanced software program that employs artificial intelligence to perform tasks, enhancing productivity.